[Eecs-news-links] Developer Support Agent (Tier 2) @ Salesforce
tina.batten at oregonstate.edu
Mon May 20 12:18:34 PDT 2019
To apply, visit:
Developer Support Agent (Tier 2)
Customer Success Group
The Salesforce Premier Developer Support team is comprised of highly skilled technical engineers who have a passion for making customers successful. Our Success Agents pride themselves in delivering an unparalleled premium customer experience that leaves customers wanting and coming back for more. While our focus is on the customer, we also have fun as a team, and continuously give back to our community through the generous Salesforce 1-1-1 model.
Your Impact - Responsibilities: In your role as a Success Agent, you are the first point of contact for customers experiencing technical challenges. Job responsibilities include but are not limited to:
Assisting customers in troubleshooting their custom code, integration, and implementation of Salesforce products. This involves debugging, troubleshooting, and ensuring issues are fully resolved.
Developing and maintaining technical expertise in assigned areas of product functionality.
Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise.
Providing feature explanation and Salesforce coding best practices.
Managing customer expectations and the customer experience to maximize customer satisfaction.
Actively maintaining and participating in job-related training activities.
Demonstrating the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment.
Multitasking and performing effectively under pressure.
Creating and curating knowledge content.
Bachelor's degree in Computer Science or a related field with internship experience in a developer role.
Excellent written and verbal communication skills.
Clear comprehension of Object-Oriented Programming (OOP)
Read, develop, and debug software with Java, C# or at least one modern object-oriented language
Experience with reading/writing HTML and CSS
Experience with Database concepts, Data management (RDBMS), and SQL
Experience with developing Applications using SOAP and REST API's
Experience with CLI (UNIX/LINUX)
Master’s degree in Computer Science or computer/business information systems
Experience with Salesforce and/or CRM applications and other cloud-based technologies
Demonstrated skill in Customer Support or Customer Service in a customer-facing role
Understanding of Internet technologies: firewalls, web servers, proxy servers, etc.
Salesforce.com Certified Administrator (ADM201 Certified),
Salesforce.com Certified Advanced Administrator (ADM211 Certified),
Salesforce.com Certified Developer (DEV401 Certified),
App Builder Certified
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
I am an OSU CS post-bacc alumni and am currently a hiring manager at Salesforce.
I have several openings and am looking to hire people with profiles like new grads coming out of the OSU program.
I wanted to reach out and connect with you, to see if there is any way you can help spread the word about these openings or put me in contact with any new grads, or near-grads to share this opportunity.
- not a call center!)
As the hiring manager, I'm uniquely positioned to help candidates succeed, and I want to make myself available for any questions or discussion about the open positions.
Please let me know if we can connect and chat on this soon!
I am available by email at tstinghen at salesforce.com<mailto:tstinghen at salesforce.com> or at 971-330-7304
Senior Supervisor, Technical Support
Supervisor, Core Partner Technical Support
Global Customer Success Centers
tstinghen at salesforce.com<mailto:tstinghen at salesforce.com>
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